Delivery

DELIVERY

CHRISTMAS POSTING DATES

Our last ordering date for pieces to be dispatched before our Christmas shutdown is Friday 16th December. We will reopen on 3 January 2023. To give your pieces the best possible chance of reaching you in time please place your order by the 16th December if you are UK based and 12th December internationally.

At John Julian we aim to dispatch your John Julian pieces as soon as we can. Provided your piece is in stock, please allow 5-7 working days for First pieces to be dispatched. We will contact you if your piece is made-to-order with a dispatch estimate. During our very popular Seconds Sale please allow 10-14 days for dispatch of Seconds orders placed in this period. We are a very small team and receive a high volume of orders during this time. Our ceramics have been crafted over many hours and so we ensure they are wrapped very carefully.

UK mainland deliveries are normally sent with ParcelForce on a 48 hour delivery service.

We will make sure that we have packed and booked your order on for dispatch with the courier as soon as we can within our 7 working day window. Once your order has been dispatched we will send you a unique reference number so that you can track the progress of your order.

UK couriers are currently experiencing disruption to their services therefore please allow a little more time for your pieces to reach you.

We try to keep our delivery costs as low as possible for our customers but our pieces are reassuringly heavy so it does mean that delivery costs are a little higher. In the interests of the environment, we try to re-use packing materials where possible.

 

 

International Delivery
We ship our products all over the world and welcome International customers.

The delivery charge for your order will calculate in your basket but if you have any questions about international delivery please email us for a quote. Delivery times will vary depending on your location and the time of year but we will send you a tracking link so that you can monitor the progress of your parcel once your order has been dispatched.

Please note that international packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees.