Quality & Returns

We are confident that you will be very happy with our products and appreciate their exquisite hand crafted qualities. It is important to note that our artisan production methods are devised to produce products with individual character. It is a central part of our ethos that the human hand is evident in the final product and therefore no two items that we produce are ever absolutely identical. 

Of course, if you are unhappy with a product and wish to return it we will gladly make a full refund (excluding original postage unless the item is faulty). Please ensure that you return it to us within 28 days from receipt of your order. Returns can be made to our workshop by Royal Mail or courier for large or heavy items. 

Please send your return to:

RETURNS 
John Julian
Manor Farm Barns
Burcombe
Salisbury SP2 0EJ

Returned items must arrive back with us in new condition, unused and in their original packaging. As our products are ceramic and therefore breakable, we advise that you ensure your return is well wrapped with a clear FRAGILE sticker placed on the package. We regret we are unable to refund items that arrive back with us broken or damaged.

The cost of Returns postage is your responsibility unless the item is obviously faulty.

Please state the reason for the return. We will refund the credit or debit card or the Pay Pal account of the person who originally placed and paid for the order. Please note that it may take up to 10 working days for the credit to appear on your statement.

If you have any question about Quality or Returns please call us on 01722 744805.